Customer Success: I’m the happiest I’ve been in a long time

After facing numerous challenges and setbacks, Fiona’s journey with Workways has taken a remarkable turn for the better. Initially resistant and disengaged, Fiona’s attitude towards the support services was marked by frustration. She had previously been with Workways years ago and felt let down when job opportunities did not materialise.

Despite her initial reluctance, the Workways team made a commitment to renew their efforts by supporting Fiona’s specific needs. Recognising Fiona’s needs extended beyond just job placement, the team provided crucial support including food, fuel, clothing, and assistance with essential documents like her birth certificate. They even accompanied her to various appointments, ensuring she had the necessary documentation for job applications.

Slowly but steadily, Fiona began to change her approach. Where there was once resistance, there emerged cooperation. Instead of missing appointments, she started attending regularly, and her demeanor shifted from frustrated to hopeful. The support and encouragement from the new team at Workways played an important role in this transformation.

Today, Fiona’s transformation is evident to everyone who meets her. Walking into the Workways office with a beaming smile, she greets staff members warmly and interacts with respect and kindness. Her journey culminated in securing a job that suits her needs – a role with more hours that allows her to build a stable future.

“I’m the happiest I’ve been in a long time,” Fiona shared, reflecting on her journey. “Workways didn’t just help me find a job; they believed in me and gave me the support I needed when I needed it most.”

Fiona’s story is a testament to the power of Workways individualised approach: meeting customers where they are at, addressing their basic needs, supportive community services, and building up their skills and confidence to ultimately be ready for meaningful and stable employment. Her turnaround not only benefited her own life but also inspired those around her. As she continues her path with renewed confidence, Fiona is a living example of how with the right support and determination, anyone can overcome challenges and achieve their goals.